Frequently Asked Questions

Our Order Deadline for all Service Locations is 5 days prior to the delivery date at 10:00 a.m. Please visit our Service Location page to see full details of your specific pickup location.

We cannot accept orders after the order deadline. We ask customers to submit an order about 5 days prior to delivery. Submitting your order by this order deadline date guarantees fulfillment + delivery of the items in your order (unless a rare inventory issue arises).

We require all customers to have a credit card applied to their account. A hold will be placed on your card and the charge will be finalized on the fulfillment date. [Please note: We do charge a 3% processing fee on all orders]

All orders are non-refundable. This policy is in place to avoid potential last-minute cancellations as we are a very small family business and can’t afford to keep our freezers running for products not sold.

Here’s a current breakdown percentage of what is in each blend:

• Beef Green Tripe Blend: 100% Beef Green Tripe

• Lamb + Goat Green Tripe Blend: 80% Lamb + Goat Tripe; 20% Lamb + Goat Trachea/Lungs

• Lamb + Pork Blend: 70% Lamb + Pork Boneless Meat; Up 10% Bone; 20% Lamb Hearts, Pork Hearts, Lamb Lung with Trachea, Pork Liver, Lamb Kidneys, Pork Kidneys

• Beef Organ Blend: 50-60% Beef Boneless Meat; Up to 10% Bone; 30-40%, Beef Hearts, Beef Liver, and Beef Kidney

• Chicken Blend: 80% Chicken Thighs, 10% Chicken Necks and Backs, 10% Chicken Hearts, Liver and Gizzards

• Turkey Blend: 70% Meaty Turkey Necks [55% Meat, 45% Neck Bone] 10% Turkey Gizzards, 10% Turkey Hearts, 10% Turkey Liver.

• Salmon Blend: 60% Meaty Salmon Frames (approx. 90% Meat; 10% Edible Bone); 40% Heads (May contain part of the following: Liver, Heart, Esophagus, Gills; Does contain: Brain, Eyes, Tongue)

• Oily Fish Blend: 40% Boneless Tuna Meat including the Bloodline, 10% Tuna Head, 25% Whole Anchovies, 10% Salmon Filet Pieces (Skin-On), 10% Meaty Salmon Frames, 5% Salmon Heads.

• Rabbit Blend: Includes whole rabbit (without fur and intestines).

Unfortunately, we cannot guarantee any more specific percentages than the above at this time.

We have a variety of products sourced from several producers and processed in different facilities. Depending on the items you’re interested in, we’d love to provide you with some more information. Here are some more details:

Our Ground Blends are all ground and packed in a USDA facility. The meat, bones and organs are harvested fresh in the same facility where the ground blends are processed and packaged.

All of the ingredients included in the Lamb + Goat Green Tripe, Beef Green Tripe, Beef Organ Blend, and Lamb + Pork Blend come from a variety of local farmers here in Oregon.

The ingredients in the Chicken Blend are sourced directly from one farm in Washington.

The ingredients in the Turkey Blend are sourced from one producer in Utah.

The ingredients in our Fish Blends are wild, sustainably caught, sushi-grade and sourced as locally as possible - typically from Alaska or off the Pacific in Washington and Oregon.

The ingredients in our Rabbit Blend come from one, local farm here in Oregon that uses a custom-locally-milled, corn-free feed.

All of our single-ingredient Pork comes from G.A.P certified farms.

All of our single-ingredient Poultry comes from a few producers including a variety of local Oregon farmers, as well as a larger producer out of California and Washington.

All of our Fish products are wild, sustainably caught, sushi-grade and sourced as locally as possible. Please see the definition of "sushi-grade” below for more information regarding the freezing processes we take to ensure quality products.

Our Salmon and Sablefish are wild-caught Alaskan- sourced directly from a small, custom fisherman and processor. The fish is caught and processed in small batches, ensuring respectful handling, and quick and thorough freezing.

Our Tuna is from a high-end, small-scale processor in Washington and they are line-caught off of the Washington Coast in the Pacific Ocean.

Our Anchovies are from a small family fisherman in Washington and they are net-caught off of the Washington Coast in the Pacific Ocean.

Sushi grade definition:

The Food Code (3-402.11-12) requires that fish that is served raw or undercooked be frozen for the destruction of parasites. This requirement includes the serving and sale of “Sushi” in restaurants, bars and retail food stores.

This fish must be frozen under one of the following procedures:

Held at - 4°F (-20°C) for 7 days (168 hours)

Frozen at -31°F (- 35°C) until solid and then held at that temperature for at least 15 hours.

Frozen at -31°F (- 35°C) until solid and then held at – 4°F (-20°C) temperature for at least 24 hours.

All products are transported frozen in an Oregon Department of Agriculture-inspected freezer truck and then stored in our ODA-licensed warehouse freezers at -11 F degrees. Once we fulfill orders, customers receive products frozen directly from our delivery freezer truck.

This salmon product will have been frozen for a minimum of 2-3 weeks before delivery and is ready to feed. We recommend all fresh fish be frozen for 3 weeks before feeding to kill any potential parasites. There have been reports of freshwater, Pacific Northwest salmon carrying parasites that can cause poisoning in your dogs (also known as “salmon poisoning”). Salmon from the Pacific Northwest should be frozen solid to an internal temperature of −4°F (−20°C) for at least 24 hours prior to feeding raw or thoroughly cooked to eliminate the risk of salmon poisoning. For more info: please read this article!

All the above being noted, this salmon is from the ocean, so it’s not fresh-water Pacific Northwest salmon. The geographic distribution of the "salmon poisoning disease" is limited to the Pacific Northwest range of freshwater (lakes, rivers, creeks, etc) from California north to Vancouver Island. We will not offer any freshwater fish that may contain the parasite that causes salmon poisoning. You should, however, continue to ask any suppliers or sources where you plan to feed raw salmon for more information about where the salmon has come from.

If you feel more comfortable cooking the salmon to kill off the parasites … steam it. This will preserve more of the omega-3s.

“Pork has been unfairly vilified as an unhealthy or unclean meat. The myths spread about pork have resulted in many raw feeders that refuse to feed pork to their pets. However, pork can be a nutritious and affordable protein to use in raw and cooked diets for dogs and cats.

There are many myths surrounding pork. Some of these myths are based on half-truths and past problems, while others are inaccurate. These myths stem from a misunderstanding of the protein and how it can be used in cooked or raw diets.” Read more on Pork Myths in Raw Feeding at PerfectlyRawsome.com

Our current delivery/pickup locations can be found on our Service Location page. We currently have delivery sites in Eugene, OR; Corvallis, OR; Monmouth, OR; Oregon City, OR; NE Portland, OR; Beaverton, OR; McMinnville, OR; Willamina, OR; Bend, OR.

Please email info@intermountainraw.com for all bulk order inquiries.

We don’t have any “feeding guides” per se, however, we’d be happy to chat with you more over the phone! We offer FREE 20-minute consultations to guide you in better understanding our product offerings based on your individual lifestyle and pet’s needs. You can schedule a phone consult here if that would be helpful!

We recommend you check out our Resources Page for more information on raw feeding and custom diet plans you can configure with a canine nutritionist.

We cannot take back any raw pet food products. We must ensure the safety of raw food. Once we sell it to someone, we have no way of knowing if the food was stored properly being immediately placed in the freezer once they got the product home or if it was left sitting in the garage, car or kitchen counter overnight.

That being said please contact us and we will discuss options.

**If you believe your dog is just being “picky”, we’re happy to support you in getting creative to entice them to eat their raw food. Contact us for a FREE 20-minute phone consultation!